Thank you to everyone who took the time to take the 2023 Transurban Community Engagement Survey. Your feedback is helping Transurban to better understand what matters most to you and your community. This survey is now closed.

What is the Community Engagment Survey?

Transurban has engaged Voconiq, an independent engagement science company, to design and analyse this survey, providing a confidential platform for communities to have a voice in expressing their views and experiences.

We invited community members to share their experiences and views on Transurban, the operator of Linkt and toll roads in Brisbane, Sydney and Melbourne. Insights will help Transurban to understand what is most important for you, identify any issues, and inform future decision making - with the aim of constantly improving relationships with the communities in which Transurban operates


Your say unlocked donations for community groups you care about

At the end of the survey as a 'thank you' for taking part, you will be able to allocate a token to support your preferred local community group with a cash donation.

There are three community groups in each metropolitan area where the survey is taking place (Brisbane, Sydney and Melbourne) that participants can choose to allocate their token to. In each metropolitan area:

  • $3000 will be donated to the group with the most tokens,
  • $2000 to the group with the second most tokens, and
  • $1500 to the group with the third most tokens.


What is Voconiq?

The Transurban Community Engagement Survey is being conducted by Voconiq, an independent community engagement and data science company. Using a proven science-based approach, developed over a decade within CSIRO, Voconiq records community views and opinions across the world, providing companies, industry and government with valuable insights to inform business practices and help communities shape their future.

Frequently Asked Questions

Local Voices is a specialised service offered by Voconiq which captures a full spectrum of opinion at a grassroots level around an industrial operation. It is a way for organisations to conduct a long-term regular analysis of community attitudes to the company’s operations in and around specific communities. It gives the communities neighbouring the operations a voice that is being heard by the company and is helping to inform business decision making.

A detailed 'anchor' survey (or baseline) is conducted to understand the key trust drivers in the community, followed by regular 'pulse' surveys to track changes over time. Surveys can be completed online, on mobile, pen and paper, or through brief phone interviews.

In addition, every survey can help earn money for local not-for-profit groups through the Voconiq Local Voices Community Reward Program. Every time a survey is completed, community members can assign a donation to one or more community groups registered with Voconiq.