Voconiq is a data science, research and community engagement company that bridges the gap between communities and the companies, industries and governments that work within and alongside them. Voconiq was established in 2019 to accelerate more than a decade of research on the nature of relationships between communities and those who work alongside them.

Voconiq delivers a community survey and engagement approach that helps companies, industries, and governments to understand what matters most to community members and how to develop stronger relationships with communities. Community attitude data is collected over time, analysed, and provided back to our customers and community members in a format that is accessible and useful. The process provides an avenue for our customers to actively address issues that are important to communities.

Organisations want to better understand the communities they work with, to improve relationships and build trust, based on a mutual understanding of the impacts and benefits of the industrial activities they undertake.

Community members from local areas surrounding the company's operation are invited and encouraged to participate. We aim to reach as many community members as possible within these areas. The aim is to ensure that a diverse sample of community members participate.

The frequency of surveys varies depending on the company. A detailed 'anchor' survey takes place at the start of the process.    'Pulse' surveys then take place annually.

The surveys aim to find out about community attitudes towards issues such as (but not limited to) the effectiveness of particular company community investment programs, and potential impacts related to their operations (for example, dust, noise, etc.), along with employment, skills training and development initiatives. The survey also focuses on the nature of the relationship between community members and the company.

Voconiq has a strict ethics framework that protects the rights of participants. All data are maintained securely, and no personal information or information that would enable the identification of individuals is made available to the commissioning company. Participant confidentiality is assured. All Voconiq processes comply with or exceed the requirements of New Zealand's Privacy Act 2020.

The commissioning company receives an aggregated summary of responses from the community, not the raw data.

Following a brief registration process, the 'Pulse' surveys should take just 5 minutes to complete. The initial 'Anchor ' survey is a more detailed survey, taking approximately 15-20 minutes to complete. The results of the 'Anchor' survey determine the items included in the 'Pulse' surveys.

Voconiq will analyse the survey data collected and provide the information back to the communities and to the company in a format that is accessible and useful. The company receives the summary of data collected in each local region so they can track how well the operation engages with communities neighbouring their operations.

The aggregated data may be used for the following:

• to identify and understand drivers of trust and acceptance of the organisation in community engagement activities and in various company communication materials and reports
• to inform future decisions and activities of industry and policymakers
• to produce reports and scientific papers
• in a broader program of Voconiq research that aims to understand the relationships between mining and communities at different levels over time.

Organisations commit to using this data to achieve outcomes that matter to their communities. The survey data will also inform their community engagement approach and development within the local region.

Participation is completely voluntary, and participants can stop at any time without any consequence. While retracting data is not possible once results are published, participation can be withdrawn at any time, without prejudice, penalty or having to provide a reason for the withdrawal.

Yes, the surveys can be completed on any device able to access the online survey platform. The survey is rendered according to the screen size of mobile device. Most modern mobile browsers will be compatible with our mobile surveys, which includes: iPhones, iPads, Android phones and tablets, Windows phones, BlackBerry and more.

Yes, before Local Voices starts, the most appropriate way to conduct surveys is assessed and the approach is adjusted accordingly. Please contact Voconiq to discuss your needs further.

The survey can be completed on the same device more than once, by design. Our systems are designed to allow multiple entries into the survey from the same computer or device so that multiple people can complete the survey from the same public machines (for example, from the library or other public computers). This is critical to ensure equitable and inclusive access to community members who may not have their own computer or internet (or struggle using such things at home).

However, the issue of multiple survey entries from a single individual potentially skewing the data is something that we take seriously. Our data processing is sophisticated and flags every instance of an additional entry from the same device, as well as flagging similar results from multiple different devices (where, for example, the same individual has completed the survey from multiple different devices). The system alerts us to perform additional checks on these responses (which include both an inspection by a data scientist and via advanced statistical processing). Where multiple responses are deemed to be from the same individual, surplus responses are disregarded and removed from inclusion in the survey results.

In addition, we design our surveys to enable us to provide a deeper insight or understanding of complex issues – the weight of responding or proportion of responses that are supportive of an issue is only one part of the results delivered to the industry(s) that contract us. Of greater interest will often be the average ratings within different groups and how they differ.

This is OK, community members can join Local Voices at any time. Once you register, you will either be automatically transferred to the survey that is underway or, if you register in between surveys, Voconiq will send you an invitation to the next survey when it opens.

When a survey is completed, participants receive 'tokens' that they can allocate to one or more eligible not-for-profit community groups that have registered with Voconiq. Following each survey, Voconiq will send an update to all community groups telling them how many tokens they have accrued and their donation value.

Community groups that are eligible include schools, charities, and not-for-profit clubs and organisations operating within the local region.

Full eligibility criteria are available here.

Authorised representatives for each reward group are sent regular updates on token accrual and balance at the end of each survey collection period. While Voconiq does not disclose how much each reward group accrues, we do promote the overall value of donations.

Donations will either be made at the end of the survey collection period or when a reward group decides to submit a claim. For cash donations, reward groups simply submit an invoice to Voconiq for the amount owed. Details on how to submit a claim are available on the relevant Rewards webpage. Payment will be made within 30 days of submission through the portal. Further information will be sent to registered reward groups.