Voconiq delivers a community survey and engagement approach that helps companies, industries, and governments to understand what matters most to community members and how to develop stronger relationships with communities. Community attitude data is collected over time, analysed, and provided back to our customers and community members in a format that is accessible and useful. The process provides an avenue for our customers to actively address issues that are important to communities.

Organisations want to better understand the communities they work with, to improve relationships and build trust, based on a mutual understanding of the impacts and benefits of the industrial activities they undertake.

Community members from local areas surrounding the company's project are invited and encouraged to participate. We aim to reach as many community members as possible within these areas. The aim is to ensure that a diverse sample of community members participate.

The frequency of surveys varies depending on the company. A detailed 'anchor' survey takes place at the start of the process. 'Pulse' surveys then take place at regular intervals, typically either monthly, quarterly, or biannually.

The surveys aim to find out about community attitudes towards issues such as (but not limited to) the effectiveness of particular company community investment programs, and potential impacts related to their operations (for example, dust, noise, blast vibrations, etc.), along with employment, skills training and development initiatives. The survey also focuses on the nature of the relationship between community members and the company.

Following a brief registration process, the Pulse Surveys should take just 5 minutes to complete. The Anchor Survey is a more detailed survey, taking approximately 20 minutes to complete. The results of the Anchor Survey determine the items included in the Pulse Surveys.

Yes, the surveys can be completed on any device able to access the online survey platform. The survey is rendered according to the screen size of mobile device. Most modern mobile browsers will be compatible with our mobile surveys, which includes: iPhones, iPads, Android phones and tablets, Windows phones, BlackBerry and more.

The survey can be completed on the same device more than once, by design. Our systems are designed to allow multiple entries into the survey from the same computer or device so that multiple people can complete the survey from the same public machines (for example, from the library or other public computers). This is critical to ensure equitable and inclusive access to community members who may not have their own computer or internet (or struggle using such things at home).

However, the issue of multiple survey entries from a single individual potentially skewing the data is something that we take seriously. Our data processing is sophisticated and flags every instance of an additional entry from the same device, as well as flagging similar results from multiple different devices (where, for example, the same individual has completed the survey from multiple different devices). The system alerts us to perform additional checks on these responses (which include both an inspection by a data scientist and via advanced statistical processing). Where multiple responses are deemed to be from the same individual, surplus responses are disregarded and removed from inclusion in the survey results.

In addition, we design our surveys to enable us to provide a deeper insight or understanding of complex issues – the weight of responding or proportion of responses that are supportive of an issue is only one part of the results delivered to the industry(s) that contract us. Of greater interest will often be the average ratings within different groups and how they differ.

Voconiq has a strict ethics framework that protects the rights of participants. All data are maintained securely, and no personal information or information that would enable identification of individuals is made available to the organisation or any other party. Participant confidentiality is assured. All Voconiq processes comply with or exceed the requirements of the Privacy Act 1988.

Within Voconiq, participant personal information and their survey response data are kept physically separate and only accessible by a small number of senior project members. All other parties, including the commissioning organisation, receive an aggregated summary of responses by the community, not the raw data.

Voconiq will analyse the survey data collected and provide the information back to the communities and to the company in a format that is accessible and useful. The company receives the summary of data collected in each local region so they can track how well the operation engages with communities neighbouring their operations.
The aggregated data may be used for the following:
• to identify and understand drivers of trust and acceptance of the organisation in community engagement activities, and in various company communication materials and reports
• to inform future decisions and activities of industry and policy makers
• to produce reports and scientific papers
• in a broader program of Voconiq research that aims to understand the relationships between mining and communities at different levels over time.

Organisations commit to use this data to achieve outcomes that matter to their communities. The survey data will also inform the company’s community engagement approach, and development within the local region.